Dive To Fun is backed by over 6 years of e-commerce experience through our established brands, Dive To Garden and Dive To Shade, both known for outstanding customer service and high satisfaction rates.

Dive To Garden is also recognized as a BBB Pinnacle Award Winner (2025) — a distinction given to businesses with a proven track record of excellence and customer trust.

When you shop with us, you're not buying from a new or unproven store — you're working with a team that has successfully served thousands of customers across the U.S.

Our office We are located at 13100 Wortham Center Dr, Ste.368, Houston, TX, 77065 and we share warehouses with all brands. All products will be shipped out from manufacturers directly. 

As small business, we highly value and appreciate every customer's business. We understand that purchasing decisions go beyond mere transactions, and that's why we take a personalized approach to cater to your needs. Here's why choosing us can be a beneficial choice:

1. Personalized Attention: Unlike larger corporations, we are committed to providing you with a dedicated team that is readily available to address your specific questions about our products. Whether it's before or after placing an order, we strive to ensure your concerns are answered promptly and accurately.
   
2. Expertise: With a carefully curated selection of products, we have a deep understanding of each item's features, benefits, and applications. Our knowledgeable team is equipped to provide you with comprehensive information, helping you make informed purchasing decisions.
   
3. Ease of Communication: Getting in touch with our customer service is hassle-free. You won't have to navigate through layers of automated systems; instead, you'll directly connect with our friendly and attentive staff who are eager to assist you.
   
4. Product Range: While larger giants might carry an extensive array of products, their size can sometimes lead to difficulties in finding specific information. We focus on a thoughtfully chosen selection of products, allowing us to offer a more tailored and informed shopping experience.
   
5. Caring Approach: Our small business takes pride in creating a warm and customer-centric environment. We genuinely care about your satisfaction and strive to ensure your experience with us is positive and memorable.
   
6. Support for Local Businesses: By choosing us, you're supporting a local business that is an integral part of the community. Your purchase contributes to the growth and sustainability of our small business, making a meaningful impact.

• 100% Secure Payment
• High-Quality & Reliable greenhouse brand & related products
• Personal Customer Service
• Free Curbside Delivery
• Freight insurance & 1st time appointment included
• Price Match

Dive To Fun's priority is to make sure that our customers are happy with our products and services. We guarantee:

• All products that are sold in our store will register to the manufacturers' warranty program automated.
• Help customers with any questions and connect to manufacturers if necessary.
• Avoid our mistakes beyond and correct the reasonable wrong under our control without customers being frustrated. 

Absolutely! See our Price Match Policy

Most of our orders will be processed within 24 hours including in stock or pre-order. We will send you email to reminder the deadline of order change.

You can change or cancel your order before the deadline with no cost. After that, any further charges are based on supplier and our 3% transaction fee will be deducted from refund if you place the order online.

Once the freight is on the way with or without tracking info provided, any changes are impossible, and fall to our Retuen & Refund policy.

• Major credit or debit cards (Powered by Shopify)
• Paypal (Paypal Credit) (Powered by Shopify)
• Check /Casher's Check with 2% Off Discount (Powered by Shopify)
• Personal Checking or Saving account with 2% Off Discount (Powered by Stripe)
• Business Checking or Saving account with 2% Off Discount (Powered by Stripe)

Yes, we have NET 30 turns for government and school orders. Check policy here >>>

Mostly is No, but for business, we are required to collect the tax exemption info before order been placed.

Few customers will get declined by credit/debit card during checkout. it may be due to your bank's card protection feature. This typically happens to ensure your security and prevent unauthorized transactions. To resolve this, please conirm your zip code is match the banks record.

If yes, please contact your bank's customer service center. Inform the representative that you attempted a purchase at Dive To Fun for a specific amount. They will review your transaction and can authorize it upon confirmation. Once approved by your bank, you may return to the checkout page on our website and complete your purchase.

If you encounter any further issues or have additional questions, feel free to reach out to our customer support team for assistance.

Yes. You will get email and text messages right after placing an order. Once we confirm the inventory status and processing time, we will send you another notification.

Over 150 Lbs order will ship by motor freight.

Below 150 Lbs order will ship by parcel service including UPS, USPS or FedEx.

Any orders made in our store are a big investment from the customer, we care about that. Compare with other retailers that just send emails with a tracking number and wait for complaints when something happened, we have a dedicated Shipping Coordinator team who will track each shipping every day in order to prevent troubles that may happen. 

We are preventing issues rather than waiting for them

We offer FREE SHIPPING for most game tables and accessories to the customer's address within the U.S. continental.

The free shipping includes the Ground Parcel and LTL standard curbside delivery. 

Currently we do not offer any terminal pickup option for customer.

There are 2 types of tracking information you will get by email and text message. 

1. For orders shipped by UPS or FedEx. we will send you a regular tracking number with tracking link. 

2. For orders shipped by LTL (Freight), the Pro number with the trackable link will be sent once the carrier picks it up from our warehouse.

We are very sorry if this issue happened to you. It is frustrating. 

If your package is delivered, but you do not see it. Please check your front, back, or garage door, and your neighbor first. If you have CCTV or smart doorbell, check if you can find video footprints to prove delivery was missed or happened during a certain time frame. If your package is stolen, keep your evidence and contact your local police department. 

If you believe it had been delivered to the incorrect address. You must contact the carrier immediately with the tracking number which we provided for investigation. Most of the time, the carrier will send the driver to retrieve your packages and redeliver them to you.

At the same time, please report this issue to our customer service team, one of our rap will follow your case with properly resolution.

For the LTL delivery, you have to inspect the freight during the delivery. Document Proof of delivery or notice driver with any damage. Report to us also. 

For the smart parcel, do not refuse the package if you see any damage or part missing, contact us after delivery for further assistance. 

Always take pictures before opening the boxes as evidence until your installation is complete. 

Click Here for detail

Subject to brand approval. Buyer has to pay return freight cost.

Items must be returned within 30 days after receiving your order.

Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Check Return & Refund Policy Here >>>

Refunds are processed within 7 to 10 business days from when we receive the item(s).

You can check your refund status more quickly through your mobile or online banking. If the refund does not appear within 10 business days, please contact us for assistance. We recommend not contacting your bank about the refund, as this may complicate the process and lead to further delays.