Refund policy

In line with our commitment to customer satisfaction, we will replace or exchange any damaged item.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. All returns are subject to approval.

Order Cancellation

Orders may be canceled for a full refund only if they have not been processed or submitted to the manufacturer. We have 12 hours waiting period for process the order.

Once an order has been submitted to the brand, entered production, prepared for shipment, or has reached the brand’s shipping dock, cancellation is subject to approval and will incur a minimum 20% restocking fee (Subject to brands), plus any 3% transaction fee or freight charges. Alternatively, we can switch your order to another item to avoid 3% fee

If the order has already shipped, it can no longer be canceled and will be treated as a return, subject to restocking and return shipping fees.

Return

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please provide a photo showing the current condition of the freight or package. If you request cancel the order after freight/package is loaded off to dock or carriers truck or on the way, it fall to this policy as well.

Any additional shipping fee for expedited shipping is non-refundable.

To complete your return, please contact us first to create a RMA. Our experts will provide shipping address and other informations.

Exchanges (if applicable)

If you need to exchange it for a new item, send us an email at support@divetofun.com and request the shipping label. You have a responsibility to pay the shipping costs if the exchange is not caused by our fault. If you need to exchange the damaged item, follow the rule above to get a shipping label, we will cover the cost.

Defective or Missing Parts

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Replacement Request Approval for Missing/Undelivered Small Parcel Cases

Policy Overview:
Replacement requests for cases reporting non-receipt or loss of small parcels will be subject to approval based on the conclusive results of the carrier's final investigation.

This policy underscores our dedication to fair and thorough assessments, ensuring that the resolution aligns with our commitment to customer satisfaction.

Decision Criteria:
The approval or denial of replacement requests will be based solely on the final and conclusive results of the carrier's investigation. This approach ensures objectivity and fairness in our resolution process.

Change of Mind / Fit Issues

Please review product specifications carefully before placing your order. It is the customer’s responsibility to ensure the product meets their needs and is compatible with their existing structure, space, and intended use.

Returns requested due to change of mind, personal preference, or because the product does not fit or suit the customer’s structure are not considered product defects and are subject to the following conditions:

The product must be unopened, unused, uninstalled, and in its original packaging.
All manufacturer seals, components, and documentation must be intact.
Return authorization must be obtained prior to shipping the product back.
The customer is responsible for return freight costs.
A restocking fee may apply in accordance with the manufacturer’s policy.
Returns may be denied if the product has been opened, installed, modified, or is not in resalable condition.

We strongly encourage customers to review measurements, product details, installation requirements, and compatibility before purchasing. Our team is always available to assist with product questions prior to checkout to help ensure the correct selection.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Credit/Debit Card ( including Apply Pay,Google Pay and PayPal)

If you are approved, then your refund will be processed, and credits after deduction of 20% restocking fee and 3% of non-refundable processing fee will automatically be applied to your card within a certain amount of days. (up to 10 business days).

PayPal Credit/Balance

If you are approved and refund processed, the credits after deduction of restocking fee and 3% of non-refundable processing fee will show to your PayPal account within 5-7 business days.

Affirm

We will send customers separate invoice for restocking fee and 3% of non-refundable processing fee to pay, after paid, the full amount of credit will go back to Bread account within 5-7 business days. The loan should indicate "Closed/Refunded/Canceled" subject to banks name

Late or missing refunds (if applicable)
If you haven’t received your refund yet, please follow these steps:

Contact us at support@divetofun.com so we can verify that your refund has been processed.
If the refund has already been issued, please check your bank account again as there is often some processing time up to 10-12 business days for a refund appears on your statement.
We can provide you refund invoice as needed.